Privacy Policy

When you play at Nine Win, you entrust us with personal information — and we take that responsibility seriously. This Privacy Policy outlines exactly how your data is handled, what we use it for, and the rights you have as a UK-based player. We operate in full compliance with all UK data protection laws, including the General Data Protection Regulation (UK GDPR). By using our services, you confirm that you understand and agree with the practices described below. If you have questions, our support team is always ready to help.

Personal Information We Collect

We collect information that helps us provide a secure, reliable, and customised gaming experience. This includes identity data (such as your name and date of birth), contact information (like your email and phone number), and financial details used for deposits and withdrawals. We also track your gameplay history, device type, browser, IP address, and site behaviour to improve our services and prevent abuse. All data is collected legally and only for the purposes listed in this policy.

Why and How We Use Your Data

Your data allows us to create and manage your account, verify your identity, and process your transactions. We also use this information to monitor account security, detect fraud, and comply with regulatory requirements, such as Know Your Customer (KYC) and anti-money laundering (AML) laws. Additionally, if you’ve opted in, we may send occasional updates about promotions and features you might enjoy. You are always free to manage or withdraw your consent for marketing communications at any time.

Sharing with Trusted Providers

To deliver a complete gaming experience, we may share necessary data with third-party service providers — such as payment processors, identity verification systems, and regulatory platforms. These partners are under strict legal agreements and must comply with the same privacy rules that govern our platform. We never sell your information, and we never share it for advertising outside Nine Win. If data needs to leave the UK or EU, we ensure that proper safeguards and protections are in place through standard legal mechanisms.

How We Store and Protect Your Information

Your personal data is stored on encrypted servers with restricted access. We use firewall protections, secure login protocols, and frequent internal audits to maintain system integrity. Data is retained only as long as required by law or needed to provide our services. Once your information is no longer necessary, it is either securely deleted or anonymised. We are committed to maintaining high security standards to reduce the risk of data breaches or unauthorised access.

Your Data Rights

As a Nine Win user, you have the right to request access to your data, ask for corrections, or request deletion if the data is no longer needed. You can also request a copy of your information in a portable format or object to certain types of processing. To exercise any of these rights, simply contact our Data Protection Officer via the official support channel. We aim to resolve all data-related requests promptly and in accordance with GDPR timelines.

Use of Cookies

Our website uses cookies and similar technologies to make your experience smoother and more personal. Cookies help remember your settings, analyse site performance, and serve you content that matches your interests. You can manage your cookie preferences at any time using your browser tools. Full details are provided in our Cookie Policy, which we encourage all users to read before continuing to use our site.

Updates to This Privacy Policy

This Privacy Policy may be revised from time to time to reflect changes in legal requirements or internal processes. When updates are made, the revised date will appear at the bottom of this page. In case of major updates, we may also notify users directly via email or platform notifications. Continuing to use Nine Win services after changes are made means you accept the updated version. We recommend reviewing this policy occasionally to stay informed.