KYC Policies

To maintain security and trust on the platform, Nine Win applies clear Know Your Customer (KYC) rules for all users. This verification process ensures that only eligible, real individuals can play, bet, and withdraw. Whether you’re a new player or a returning one, KYC is part of our commitment to safe and compliant gaming. Below you’ll find detailed information on what KYC means, how it works, and why it’s important for you as a player.

Our Legal and Ethical Obligations

KYC is not just a company policy — it’s a legal requirement for platforms operating under a valid gambling licence. Nine Win adheres to international anti-money laundering (AML) and counter-terrorist financing standards, which include identity verification of all players. These checks help protect our community from fraud, underage access, and stolen identities. As a player, this process ensures that you’re in a safe and regulated environment. It’s an essential part of keeping online gaming clean and fair.

Step-by-Step Verification Procedure

Once you register with Nine Win, you may be prompted to verify your identity either immediately or before requesting your first withdrawal. The process is simple: upload your ID, address proof, and, in some cases, payment confirmation. Our compliance team typically reviews documents within 24 to 48 hours. If something is missing or unclear, we’ll notify you with specific guidance. Our goal is to make this process as smooth and quick as possible, so you can focus on enjoying the games.

Documents You May Need

The most common form of identity is a passport, driver’s licence, or government-issued photo ID. Proof of address must match your name and be dated within the last three months — utility bills or bank letters usually work. If you deposit or withdraw using cards or e-wallets, we may request partial screenshots or statements proving ownership. Every document must be clearly legible and free of edits or obstructions. Uploads can be made through the secure “My Account” section once you’re logged in.

Your Data, Your Rights

Nine Win complies fully with the UK GDPR and Data Protection Act when handling personal documents. We use encryption, access controls, and secure servers to make sure your files remain confidential. Your documents are never sold, traded, or used for marketing. They are reviewed only by our trained verification staff and retained solely for legal compliance. You may request that your data be removed or anonymised once your account is closed, subject to applicable regulations.

Delays, Denials, and Consequences

We strongly encourage players to complete KYC early to avoid delays when withdrawing funds or changing account settings. If you fail to complete verification, your account access may be limited or locked. We also reserve the right to cancel winnings obtained during the period of non-verification. Communication about verification will always come through your registered email or platform notifications. Our support team is ready to help if you have questions or need help uploading documents.